We know the economy isn’t the prettiest it’s ever been, and this can mean you’re especially sensitive to pricing when it comes to your telecom provider. It’s important to go with a telecom provider who can meet your budget, but it shouldn’t be the most important thing. Here are a few reasons why you should really get to know the people behind your telecom:
1. A computer can’t empathize with you
At Altitude, all of our phone calls are answered by a real – and very friendly – human being. We only represent telecom carriers, but we also pride ourselves on being real telecom brainiacs. We’ve gotten so many calls from clients who just had a question about the way their service worked, or were confused by something about its operations. We love questions like these! After all, sometimes you just need a quick question answered quickly, without a superior attitude.
2. Some telecom providers don’t like giving extras
To us, things like software updates and follow-up calls aren’t actually extra to our normal services, but many telecom providers offer these at a fee – or not at all. If things like this are important to you, insist on a provider who can offer them. It’s your budget, so don’t settle for service that falls short of your expectations.
3. “Budget” telecom doesn’t always sound so good once it’s installed
What good is cost-effective, easily managed telecom if the quality is for the birds? There’s no law that says the best telecom equipment has to also be the most expensive, but when was the last time you got a Rolls Royce for the price of a ten-speed? Make sure your telecom provider has strong partnerships with reputable suppliers.
4. The best people for the job do the best job
If you choose your telecom provider on price alone, you may be dealing with a company that is understaffed or undertrained. Make sure the people working for you really know what they’re talking about. Their project management process should leave you feeling taken care of, and they should be up to date on the latest telecom options and services.