Accounting Firm Finds Cost Savings in Hosted Solution
Unified Communications Keeps Organization Balanced
Established in 1984, Shajani LLP is a team of over 30 professionally designated accountants, dedicated staff and professional consultants located throughout Alberta, Canada, who operate with a holistic approach to accounting. They believe in the value of relationships, and view every client relationship like a partnership. Their success has come through their continued investment in time and resources, including professional continuing education, state-of-the-art computer technology and forging strong business relationships with their centres of influence.
The team at Altitude was introduced to Nizam Shajani, Senior Partner, when Shajani became increasingly unhappy with their existing business phone system. “The ability to effectively communicate with our clients is critical to our success. We knew we needed to elevate the technology we had and needed a partner that could get us there,” said Shajani. “We also wanted to work with a provider that would be responsive and was interested in doing business with us,” he added.
Their immediate goal was to unify all 6 of their locations on a hosted platform. Shajani liked the idea of a flexible solution without the capital equipment expenditure of servers and switches. They also wanted the ability to communicate and access voicemail via text, IM and email both internally and externally. With their senior partners on the road with clients the majority of the time, it was essential that they had a way to receive calls and messages through their mobile phone or tablet but still have the functionality and transparency of their desk phone. As the business began to grow, they also recognized the need to have more than one designated staff member handle incoming calls during high-volume periods. “One-on-one attention with our clients is very important to us,” said Shajani. “We couldn’t handle multiple calls coming in at the same time, but we didn’t want an automated system either,” he added.
After evaluating their requirements, Altitude recommended the ShoreTel phone system on the Altisphere hosted platform. AltiSphere is the Altitude locally owned and operated hosted solution utilizing the ShoreTel phone system. ShoreTel was the most feature-rich, cost-efficient solution for their organization, and they appreciated the wide range of functionality of the technology. Their monthly costs were significantly reduced, particularly maintenance costs, which are now included in their monthly subscription. With a full unified communications solution, each member of the organization is more productive. Presence, instant messaging, chat and audio/web conference enables them to streamline communications with one interface.
With everything being outsourced through Altisphere, their IT department can devote more time to business priorities vs. phone issues.
"“The entire onboarding experience with Altitude was very positive. We had a lot of work to do to tie in all of our branches, but they made all of the changes and made sure everything was working awlessly and on schedule”"